Privacy Policy

Last updated: [insert date]

1. Who we are

Community Quality Care Services Ltd(“we”, “us”, “our”) is a home care provider registered in England & Wales (company no. 13267524), with its office at Office 24, Business Development Centre, 28 Eanam Old Road, Eanam Wharf, Blackburn, BB1 5BL. We are the “data controller” for the personal information described in this policy. We are registered with the Information Commissioner’s Office (ICO) under registration number [insert ICO number].

2. The information we collect

Depending on your relationship with us, we may collect:

• Contact details — name, address, phone number and email;
• Details about care needs — including health information and other special-category data, where you or a referrer provide it so we can assess and deliver care;
• Referral information from families, NHS teams, social workers and other professionals;
• Recruitment information from people applying to work with us (including DBS and right-to-work checks);
• Website information — such as basic analytics and cookie data (see our Cookie Policy).

3. How we use your information and our lawful basis

We use personal information to:

• Respond to enquiries and referrals and arrange assessments;
• Provide and manage care safely, and keep accurate care records;
• Manage recruitment and employment;
• Meet our legal, regulatory and safeguarding obligations.

Our lawful bases under UK GDPR include: consent; performance of a contract; compliance with a legal obligation; and our legitimate interests in running a safe, well-managed care service. For health and other special-category data, we rely on conditions relating to the provision of health and social care, and safeguarding.

4. Sharing your information

We only share information where necessary and lawful — for example with GPs, district nurses, hospitals, social workers, the CQC, or other professionals involved in care; with regulators and authorities where required; and with trusted service providers who help us operate (such as IT or secure record systems) under appropriate agreements. We do not sell your personal information.

5. How long we keep it

We keep personal information only as long as necessary for the purposes above and to meet legal and regulatory retention requirements applicable to health and social care records. [Insert your retention periods.]

6. Keeping your information secure

We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss or misuse, and we train our team on confidentiality and data protection.

7. Your rights

Under UK GDPR you have rights including access to your information; correction; erasure (in certain circumstances); restriction; objection; and data portability. To exercise a right, contact us using the details below. You also have the right to complain to the ICO at ico.org.uk.

8. Contact us

For any privacy question or request, contact us at enquiries@communityqualitycare.co.uk, by phone on 01254 503317, or by post at Office 24, Business Development Centre, 28 Eanam Old Road, Eanam Wharf, Blackburn, BB1 5BL. Our Data Protection contact is [insert name / role].

9. Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page.